Privacy Policy

This Privacy Policy governs the processing of personal data provided by users through the website https://alixthaimassage.com, owned by Alix Ulivieri.

1. Data controller

• Controller: Alix Ulivieri
• Tax ID: Z1955605N
• Address: C/ del Convent de Jerusalem, 6
  Extramurs, 46007 València, Spain
• Email: [email protected]
• Phone: 653220213

2. Data we collect

• Identification and contact data, such as name, telephone number and email address.
• Data provided by the user when contacting us by email, phone, WhatsApp or other communication channels.
• Data necessary to manage bookings when the user accesses an external booking platform.
• Browsing data, website usage data and analytical metrics, through cookies or similar technologies, always subject to the user's consent settings where required.

3. Purposes of processing

• To respond to enquiries, information requests or communications sent by the user.
• To manage appointments, bookings or requests related to the services offered.
• To provide customer service and maintain communication with users.
• To analyse website use, improve content and browsing experience, and measure website and advertising campaign performance.
• To comply with applicable legal obligations.

4. Legal basis for processing

• The data subject's consent, where requested.
• The application of pre-contractual measures or the performance of a contract, for example to manage a booking or service request.
• The legitimate interest of the controller in improving the website, responding to enquiries and ensuring service security, provided that such interest does not override the user's rights and freedoms.
• Compliance with legal obligations.

5. Recipients and third parties

Data may be disclosed or made available to third-party providers where necessary for the provision of services or the operation of the website, for example:

• Hosting and technical service providers.
• Analytics and web measurement services.
• Advertising and conversion measurement services.
• External appointment booking platforms, when the user chooses to use them.

In particular, this website may use Google services for analytics and advertising measurement, and may redirect users to an external booking platform. The processing of data by such third parties is governed by their own privacy policies.

6. Bookings through external platforms

When the user clicks on booking links, they may be redirected to an external platform to manage their appointment. In that case, the data entered by the user will be processed by that platform in accordance with its own terms of use and privacy policy. Users are advised to review those policies before completing any booking.

7. Data retention

Personal data will be retained for as long as necessary to fulfil the purpose for which it was collected and, thereafter, for the periods required by law or while legal liabilities may arise.

8. User rights

Users may exercise the following rights at any time: access, rectification, erasure, objection, restriction of processing, portability where applicable, and withdrawal of consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise these rights, users may send a request to [email protected], stating their name, the right they wish to exercise and, where necessary, attaching proof of identity.

Users also have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD): https://www.aepd.es.

9. Data security

The controller implements reasonable technical and organisational measures to protect personal data against loss, unauthorised access, alteration or improper disclosure.

10. Changes to this policy

This Privacy Policy may be updated at any time to adapt it to legal, technical or functional changes affecting the website. The updated version will be published on this page.